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managed VoIP Archives - thinkCSC

We Help Our Clients Keep Their Promises to Their Customers

By | Managed IT Services | No Comments

Businessman Hand Working With New Modern Computer And Business SWe often talk about our services in terms of what we deliver to our clients:

  • Predictable costs
  • Uptime
  • Enhanced security
  • Collaboration tools
  • Secure remote work options

But what do these benefits really mean to our clients?

Government agencies must meet legislative requirements and serve a body of constituents. School district must not only comply with mandates but also meet parent and student expectations. Private business must remain profitable in a highly-competitive global environment while satisfying both customers and business leaders. thinkCSC services are designed not just to deliver on our promises but to make sure you can keep your promises to your customers.

Predictable IT Costs

Predictable IT costs are good for business because it makes budgeting easier when converting capital expenditures into operating expenses. But it’s not just about managing the budget; it’s also about your ability to offer competitive pricing to customers or meet mandates within the constraints of your budget that truly make predictable IT costs something worth pursuing.

Uptime

Uptime is a common goal for managed service providers. It’s the way that we measure, in part, our ability to deliver on our promises. Uptime also means that you have the ability to meet the needs of your customers when they expect you to.

Enhanced Security

Security is the foundation of the integrity of any business. And while enhanced security is something we offer our clients, our enhanced security really means that our clients have the ability to meet both mandated as well as guaranteed protection of customer data. Whether you operate a business that processes financial transactions or a medical office required to maintain HIPAA standards, enhanced security is as much a necessity of doing business as it is a benefit.

Collaboration Tools

The collaboration tools we offer allow you to securely and efficiently work with team members around the world. And the reason this becomes important is because it allows you to be flexible and responsive, offering your customers the best innovations at the most competitive prices possible.

Secure Remote Work Options

By offering you secure, remote work options, we provide you with freedom. Whether it’s the freedom to attract talent from other locations around the globe or the freedom to work from home yourself, it’s a powerful offering. But what it really means to your customers is that you can be available to meet their needs from wherever you are – or reach the members of your team who can.

Predictable costs, uptime, security, collaboration, and remote workforce tools: Those are the benefits we offer our clients. What we are really delivering, however, is the ability for you to keep their promises to their customers.

Managed VoIP vs. Owned VoIP

By | VoIP | No Comments

managedvsownedvoipFor many businesses, converting their phone systems to Voice-over Internet Protocol (VoIP) is an obvious solution. It is not difficult to sell a company on the advantages and flexibility that VoIP offers over conventional private branch exchange (PBX or internal multi-line phone) systems. Cost, nationwide distribution, centralized messaging, customized caller-ID, and connecting virtual offices are just a few of the reasons to go with VoIP. But setting up a VoIP system can become a significant investment. Depending on the type and size of your business, running and maintaining VoIP at an optimal level may be cost-prohibitive.

VoIP and PBX alike (along with almost everything else in a business) require power to work. If power goes out, so does your phone service. With VoIP, you also need a reliable Internet connection, which you will lose if you suffer a power loss. Also, if the Internet connection goes down, you lose phone service. For a business, this is a huge risk. Losing power must not result in losing contact with clients. If you want to host your own VoIP system, back-up generators and redundant Internet connections are your best protection from these kinds of service disruptions.

Being your own VoIP supplier can also require an investment in IT services to keep the software updated and secure. The open-source software used with VoIP is constantly changing and susceptible to security breaches. Not only could someone potentially hack into your system to place phone calls, but they could listen to live or recorded conversations and steal sensitive information like customer credit card data. Having the right security precautions in place is vital for protecting your business and your customers.

With all of these concerns, from power outages to security, VoIP may not seem quite as attractive to smaller companies, but there is an option for businesses that want the capabilities of VoIP without the capital expense of increasing infrastructure and IT: Managed VoIP service providers have already made the necessary investments. Managed VoIP service providers supply the back-up power, redundant Internet connections and reliable fiber optic cables. If power goes out at your office, calls can still be answered by voicemail or they can be re-directed to mobile phones for a seamless customer experience. To the outside world, it will appear to be business as usual.

Managed VoIP service also provides you with access to their team of engineers and IT professionals responsible for keeping your service running smoothly and securely. Managed services have invested in the personnel, multiple firewalls and extra security features that the average business would not necessarily have.

There is little debate in the business world that VoIP has become the communication service of choice, but that doesn’t mean that it is an easy service to implement. A managed VoIP service provider can make converting your phone systems more affordable and offer you peace of mind, allowing you to concentrate on your business.